Refund policy
Return & Refund Policy
Please check sizing and colour options carefully before ordering.
Because each item is custom printed specifically for you when you place an order, we cannot offer returns, refunds, or exchanges for sizing issues, ordering the wrong colour, or "change of mind." We highly recommend reviewing the sizing charts provided in the product images before completing your purchase.
We want you to be completely satisfied with the quality of your purchase. If you need to return an item due to a defect or error on our part, our policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or a replacement.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
1. Damaged, Defective, or Misprinted Items
We stand behind the quality of our merchandise. If your item arrives misprinted, damaged, defective, or is not the item you ordered, please contact us immediately. We will gladly arrange for a free replacement or a full refund.
To help us resolve the issue quickly, please include clear photos of the defect and your order number in your email.
2. Non-Returnable Items
We do not accept returns or process refunds for the following:
Sizing issues (please refer to our sizing charts before ordering)
"Change of mind" or buyer's remorse
Ordering the wrong colour or design by mistake
Gift cards
Items marked as "Final Sale"
3. How to Initiate an Eligible Return
If your item is defective or damaged, please contact us at handgestures.support@gmail.com with your order number, a description of the issue, and photographic proof.
If your return is accepted, we will provide you with instructions on how to proceed. Please note: Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Costs
For eligible returns (defective, damaged, or misprinted items), we will cover the return shipping costs or simply send a free replacement without requiring the original item to be shipped back to us, at our discretion.
5. Refunds (If Applicable)
Once your return or proof of defect is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Questions?
If you have any questions concerning our return policy or need help with sizing before you order, please contact us at handgestures.support@gmail.com